Frequently Asked Questions
Q1 : I have forgotten my password. What should I do?
Method 1: You can perform a password reset if you have set up a password reset email. Alternatively, you have to answer 2 security questions correctly. Click ‘Forgot Password’ on the SLS login page for password reset.
Method 2: You can report the need for password reset/unlock account by filling in the online form (go.gov.sg/ats-sls-studenticon-issues). Your Date of Birth (DOB) will be used for verification purpose.
Method 3: Call School-based Helpline: 9838 5529. Your Date of Birth (DOB) will be used for verification purpose.
Q2 : I have forgotten my username. What should I do?
The format of your user name is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your NRIC/FIN/BC, e.g. (RACHE1234Z).
In rare cases, two or more students might share the same 10 characters. In such cases, their username may be affixed with a number, e.g. (RACHE1234Z_01).
If you are still not sure of your username, please approach your teacher.
Q3 : My account has been locked. What should I do?
Your account will be locked after 6 consecutive attempts to log in with an incorrect password.
You can report the need for password reset/unlock account by filling in the online form (go.gov.sg/ats-sls-studenticon-issues). Your Date of Birth (DOB) will be used for verification purpose.
Q4 : I used the “FORGOT PASSWORD” function but I cannot find my password reset email. What can I do?
If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Note: The URL in the email will expire within 10 minutes. If the URL has expired, go to the login page and select “Forget Password” to try again.
Q5: What are the Operating System and Browser Requirements for SLS?
SLS is accessible through internet browsers on Windows PC, Mac, tablets and mobile devices. The recommended operating systems and browsers are: